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Built By DustySoftware studio · est. 2017
Sample page from Communication Cadence Plan, a template by Built By Dusty.
Sample page · Waitlist templateCommunication Cadence Plan · pg 1
SAMPLE

Document · Waitlist

Breeder Email Cadence Plan

A 4-phase communication plan defining when and what to communicate at every stage of the waitlist, from first inquiry through one-year post-placement. Replaces the ad-hoc text threads most breeders rely on.

DOCX + PDFLifetime updates
$4.99
See the full Waitlist Kit

About this document

The document in detail.

The single biggest reason breeders lose waitlist buyers is silence. Buyers don't give up because the wait is too long. They give up because they have no idea what's happening. A monthly update they can count on, a litter announcement they can plan around, a pick-day window they understand, and a post-pickup check-in that says you're still there for them. Those four touchpoints, kept consistent, hold a buyer through a wait that can run a year or longer.

The Communication Cadence Plan defines, in writing, the four phases of waitlist communication and what to send at each phase. It's the document that turns "I keep meaning to email my waitlist" into a system you actually run.

What this document does:

It maps the full waitlist lifecycle into four phases. Pre-litter. Litter announced. Litter on the ground. Post-pickup. For each phase it specifies the cadence, the channel, the content checklist, and the pitfalls. It also defines the response windows you expect from buyers and what to do when you miss your own cadence. The plan is tool-agnostic, so it works whether you send updates from Gmail, Mailchimp, ConvertKit, Klaviyo, or a custom tool.

What is included:

  • Phase 1 (Pre-litter) monthly update cadence with a content checklist covering program news, breeding status, peer referrals, and soft calls to action.
  • Phase 2 (Litter announced, awaiting whelp) every-2-weeks cadence with what to include and what to avoid. Vague promises, hidden bad news.
  • Phase 3 (Litter on the ground) tiered cadence from daily to weekly through the litter's first 8 weeks, including the matchmaking-week protocol.
  • Phase 4 (Post-pickup) four scheduled touchpoints across the first year at 48 to 72 hours, 30 days, 6 months, and 1 year.
  • A response window summary table covering every stage, so you know exactly how long to wait before moving on to the next buyer in line.
  • A short "what to do when you miss your own cadence" section, because every breeder falls behind eventually and acknowledging it cleanly is the difference between forgivable and fatal.
  • Tooling notes covering email platforms, calendar reminders, and the tracking spreadsheet in this kit.

Format and how it works:

Includes a Word version for editing and a PDF version for reference. Customize once with your species-specific timing and program rhythm. Save it as your program's cadence policy. Refer to it when you're deciding when to send the next update. Most breeders pin the response window table next to their desk.

Why this version is different:

Generic communication advice tells you to "stay in touch." This plan tells you exactly when, in which channel, with what content, with what response window, at every stage. It also covers the part most plans skip. What to do when you fall behind. The honest answer is "acknowledge it, catch up in one update, reset." That's what the plan tells you to do.

Who this is for:

For breeders who want a written communication system instead of relying on memory. Especially useful for breeders whose waitlists run longer than 3 months, where consistent communication is the only thing keeping buyers engaged through the wait. Also useful for multi-litter programs where the cadence varies by litter phase and you need a single reference to keep it consistent across every active buyer.

Get the Cadence Plan on its own, or pair it with the rest of the Waitlist Kit at the kit price.

What you get

Everything in the download.

Editable in DOCX + PDF, with lifetime updates when laws or registries change.

Bundle & save

Want every waitlist template? Get the full kit.

The Puppy Waitlist System Kit includes this document and 9 more for $22. Lifetime updates included.

See the kit

Updates

When the laws change, the document updates too.

You bought version 1. When a state adds a registry requirement, a new federal rule lands, or a working breeder catches something that belongs in the document, the new file shows up in your inbox. No upsell, no annual subscription, no "unlock by upgrading." The document is yours, updates included, forever.

Common questions

A few things before you buy.

The contracts were drafted with an attorney and pressure-tested across multiple working programs, but they are templates — not a substitute for a lawyer for your specific state's laws. Each file ships with a clear note about that. Most breeders use them as a starting point and have a local attorney review for state-specific edits.

DOCX + PDF. The DOCX opens in Word, Google Docs, Pages, or LibreOffice. The PDF is fill-on-screen or print-and-fill. Everything is editable.

When I ship a new version of this document, the new file lands in your inbox. Laws shift. A state adds a registry requirement. A working breeder tells me something that belongs in the document. The next version goes out to everyone who bought the previous one. No upsell, no annual subscription.

14-day no-questions-asked refund. If the documentdoesn't fit your operation, you get your money back and I'd genuinely like to hear why so the next version is better.

Yes, by a wide margin if you need more than two or three documents. The Puppy Waitlist System Kit bundles this and every other waitlist document for $22.